At Spexardstores.com, we want you to be fully satisfied with your purchase. This Returns and Refunds Policy outlines the conditions under which you may return products purchased from us and request a refund.
1. Eligibility for Returns
• Items must be returned within 2 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items such as cosmetics, perfumes, and personal care products may not be eligible for return due to hygiene and safety reasons unless they are defective or damaged.
2. Non-Returnable Items
The following items cannot be returned:
• Opened or used cosmetics and personal care products.
• Gift cards or promotional items.
• Items not purchased directly from Veluxstores.com.
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at [email protected]. We will arrange for a replacement or refund after verifying the issue.
4. Return Process
To initiate a return:
1. Contact our customer service team via email.
2. Provide your order number and details of the item(s) you wish to return.
3. Our team will guide you on how to return the product safely.
4. Once we receive and inspect the returned item, we will notify you of the status of your refund.
5. Refund Process
• Approved refunds will be processed to your original method of payment within 7-15 business days.
• Shipping and handling charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
• In cases where refunds cannot be processed back to the original payment method, store credit may be offered.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team for assistance.
7. Contact Information
If you have any questions about our Returns and Refunds Policy, please contact us:
Spexardstores.com
Address: 13, Demurin Street, Ketu-Lagos, Ikorodu, Lagos
Phone: 08143351739
Email: [email protected]